With its latest press ad, M&S is upping the battle for Middle England. However in the light of all the recent positive press for the John Lewis campaign, it could be said that while John Lewis are playing to their heartland and heritage, M&S seems to be playing it for cheap laughs.
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A moment’s interruption in the 21st week of 2010 from 5 quotations relating to customer experience
Posted by Jossie Clayton on May 28, 2010Share your thoughts
- “I am irresistible, I say, as I put on my designer fragrance. I am a merchant banker, I say, as I climb out of my BMW. I am a juvenile lout, I say, as I pour an extra strong lager, I am handsome, I say, as I put on my Levi jeans” (John Kay)
- “We view the experience of a Krispy Kreme store (where customers watch their donuts being baked behind glass) as the defining element of the brand” – (Scott Livengood, CEO, Krispy Kreme)
- “Experiences are as distinct from services as services are from goods” (Joseph Piune and James Gilmore, The Experience Economy)
- “Your most unhappy customers are your greatest source of learning” (Bill Gates)
- “A little experience often upsets a lot of theory” (S Parkes Cadman)
Borrowed with pride from all over the place.
Is this the ultimate in guilt-free indulgence?
Posted by Lou Ellerton on May 24, 2010Share your thoughts
American retailer Whole Foods has teamed up with quirky chocolate manufacturer Bloomsberry & Co and TerraPass to introduce a new eco-friendly chocolate bar, in what has to be the best excuse yet to eat more chocolate.
Each ‘Climate Change Chocolate’ bar comes with a TerraPass offset of 133 pounds of carbon dioxide reductions, the average American’s daily carbon impact. The bar’s packaging includes helpful hints on ways to lighten your environmental impact, while its production and distribution are carbon neutral.
TerraPass itself was set up in 2004 as a for-profit social enterprise to allow individuals and businesses to take responsibility for their carbon emissions. As its core business, the company sells annual ‘passes’ calculated to offset emissions for companies, households and even student residences. Individuals can also buy carbon offsetting certificates as gifts, or purchase a TerraPass to offset the environmental impact of weddings and other events.
The collaboration between Whole Foods, Bloomsberry and TerraPass is a great example of a clever and mutually beneficial brand partnership . Whole Foods gets to support its positioning as an environmental leader in retail, Bloomsberry gains a new distribution channel for its premium chocolate, and TerraPass has an opportunity to introduce carbon offsetting to new consumers, who will hopefully then upgrade to its annual products.
As a new product concept, it’s a lovely idea. It’s easy to imagine consumers choosing Climate Change Chocolate as a gift, and what chocolate lover could resist the idea of doing some good with their daily munch? There’s only one better product that I can imagine – a chocolate bar that gives you a way to offset the calories. Now that’s one I’ll be looking out for…
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