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Celebrity endoresement: the danger of using serial endorsers

Posted by on February 28, 2011
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Celebrities are seen as popular personalities with an appealing aura that ignites ‘supersonic’ excitement among fans. This appeal makes celebrities highly valued for brand communications. There is a plethora of evidence to show that using celebrities can increase brand salience. But success is dependent on strong alignment between the celebrity and target audience, and appropriate use of the celebrity in the brand communications.

Some of the celebrities who are more popular among their contemporaries often enjoy being used to endorse more than one brand. Examples of these celebrities include David Beckham and Tiger Wood among others. I have observed that some of these celebrities endorse any products from any category without considering the implication for the products.

I have always wondered if the marketers who use these celebrities with ‘saturated’ faces consult the audience and thoughtfully consider the impact a recycled serial endorser may have on their brand. 

While I’m not completely against serial endorsement, I think three factors are important before a celebrity is chosen for a product. First, it essential to consider the celebrity’s level of endorsement saturation. Having the same face on many brands will only promote the celebrity, not the brand. Second, it is important to gauge the kind of emotional feeling the celebrity will evoke amongst the target consumers. Where the emotional feeling is negative, the brand being promoted is likely to suffer. And lastly, the celebrity’s personality must align with the brand. A mismatch between the celebrity and the brand being promoted is likely to lead to a lose-lose situation for both the celebrity and the brand: consumers are not likely to buy the brand and the celebrity will be scorned for going into a territory beyond his/her space.

A moment’s interruption in the 8th week of 2011 from 5 quotes relating to ‘Stretch’

Posted by on February 26, 2011
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Diversifying a brand’s meaning to inhabit a larger space can have its risks – what if the brand meaning is diluted, what if it loses credibility with its key target? But it can also be to the great advantage of your brand – it can push understanding of the brand personality to new territories, attracting a broader target audience; it can also drive revenue in from previously unrealised areas.

We can help you stretch your brand to new heights.  Here are some more thoughts on stretching to which might inspire you to re-consider your brand’s potential:

  • ‘Brand extensions, like Jeep’s strollers, Maxim’s hair color, or Apple’s iTunes are lucrative ways that a brand can increase its revenue and customer base—or confuse and alienate them’ – Derrick Daye
  • ‘Stretching a brand makes it important to target an audience that will be able to process and understand the relationship of the brand to the new product…and the broader a brand gets, the easier it is to stretch next time.” – Rohini Ahluwalia
  • ‘While there are no hard and fast rules, a basic guideline is to determine how closely aligned the extension is from current perceptions’ – Jennifer Rice
  • ‘Stretch your arm no further than your sleeve’ – French proverb
  • ‘Ambition has one heel nailed in well, though she stretches her fingers to touch the heavens’ – Lao Tzu

Stolen with pride from all over the place.

Out-thinking for 25 Years: Part 2

Posted by on February 25, 2011
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2011 sees The Value Engineers celebrate its 25th anniversary. As an homage to the branding world which has been our life for the last quarter of a century, we will be posting a blog on the 25th of every month, discussing everything ’25′.

The year we started The Value Engineers we did a review of the food market for a client. Back then, information on food trends or helpful websites didn’t exist – so we had to find the data for ourselves.

One source was the Good Food Guide. We sampled editions back to the early 1950s, charting the rise of ethnic food, the slow decline of eclectic (and insincere) ‘continental’ restaurants that served anything you could freeze and re-heat, and the painfully slow emergence of regional cuisine.

Looking back now at the 1986 Good Food Guide, I’m struck by what – and particularly who – is not there.

Of the celebrity chefs we now celebrate or sneer at only Raymond Blanc and ‘Richard’ (never Rick) Stein get a mention. No Gordon Ramsay, no Marco Pierre White. Jamie Oliver was only 11 – still five years away from going to catering college – and Heston Blumenthal still had hair, though he started his self-taught progress towards the Fat Duck. Top chefs – including Ken Whitehead of Boulestin – not only endorsed but even cooked with Uncle Ben’s rice. ‘Come off it, old son’ said the Guide.

  

The Dorchester Hotel – under Anton Mosimann – had the infamous Lymeswold cheese on its menu, because, so they said, the ‘Americans ask for it’.

Italian restaurants went big on ‘chicken Kiev’. Vacuum packed boil in the bag food was a new – and welcome – trend, replacing the frozen entrees and frozen broccoli that dominated the British restaurant trade.

Then the restaurant empires were those of the Roux Brothers and Peter Langan – though the latter’s drunken antics were already beginning to raise eyebrows.

The Guide lamented the level to which prices had risen. Lunch at Le Manoir was £25; getting out of a ‘top end’ restaurant for less than £40 a head was rare – and compared with Chelsea season tickets at £154 or Wimbledon Finals tickets for £18 restaurant prices were exorbitant and ‘arrogant’. Lunch at the Manoir is now around £60; Chelsea season tickets are between £550-1200. Maybe good food is not such a rip-off after all. 

The big trend for the future – said the Guide – was ‘Real Food’. Local ingredients, locally sourced. The Hilton Hotel on Park Lane even had a British Harvest restaurant, with regional British cheeses and English wine. However, ethnic restaurants dominated the Guide. They were ‘head and shoulders’ above the European restaurants for value, quality of food and even service.  French food was the ‘major area of activity for the processed food industry’ and English food was ‘confused and in search of an identity’.

In 1986 The Value Engineers successfully sold to Tesco – via a tasting – the idea and appeal of English cheeses (including Yarg) but the rest of the supermarket trade would take many years before they caught on. We were, perhaps, ahead of our time.

Elsewhere, the Guide lamented, the British were ‘content to talk about a tomato or a potato as if the strain, where they were grown, how long they have been unearthed matters not a jot’.

All this was to change.  Or almost all…

Le Manoir aux Quat’Saisons and Le Gavroche were top of the pile then.  They still are.

But what is also interesting about the GFG of 1986 is that much of what they were campaigning for 25 years ago is still on the agenda today.

Firstly, their campaign for ‘real food’ (named ingredients, freshly sourced from local resources) can be seen in the trend towards what one could call the ‘uber-real’ movement. Foraging for indigenous ingredients has been on the key success factors in René Redzepi’s acclaimed Noma Restaurant in Copenhagen. The name itself gives away the secret. Short for Nordisk Mad (or Nordic food), Noma is a restaurant bent on re-discovery and reinvention of its Nordic heritage of edible plants, woodland berries and forest riches. 

Back in 1986 the Guide was acclaiming the rebirth of Anna’s Place, a one room Nordic restaurant in Stoke Newington. Now a second key trend for the future is the renaissance of supper clubs – food sourced, prepared and cooked for in-the-know small groups by enthusiastic amateurs rather than the big brand professionals.

And my third trend? The rebirth of street food. It’s been an unnoticed and unsung feature of British food for a thousand years or more. And it’s on its way back. We will see a shift away from the mega-restaurants towards the street vans and the pop-up restaurants that will once again celebrate the value of fast, local, community-based food.

When the exotic becomes commonplace courtesy of the big chains it’s time to get local again.

Paul Walton speaks to Oxadsoc

Posted by on February 24, 2011
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Last Thursday Paul Walton, co-founder of The Value Engineers and more recently Cello Group Strategy Director, was invited to talk to a keen group of would-be marketers at Oxford University’s Oxadsoc. Paul talked to the budding brand enthusiasts for an hour on “Brands and the Management of Meaning”, taking in Frankenstein, the American Civil War, and Stuart Baggs.

It was an opportunity for us to talk to the students about the sort of the work we do at The Value Engineers, the brands that fascinate us and the problems we solve.

We would like to thank Franky, Rishi and Lily for their hospitality and hope that we are able to continue the relationship for long to come.

So you think you’re digital

Posted by on February 23, 2011
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A poll for the Guinness World Records 2011 Gamers’ Edition has identified the top video game characters of all time:

But in what games did these appear? Answers revealed this time next week…

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