• “I am irresistible, I say, as I put on my designer fragrance. I am a merchant banker, I say, as I climb out of my BMW. I am a juvenile lout, I say, as I pour an extra strong lager, I am handsome, I say, as I put on my Levi jeans” (John Kay)
• “We view the experience of a Krispy Kreme store (where customers watch their donuts being baked behind glass) as the defining element of the brand” – (Scott Livengood, CEO, Krispy Kreme)
• “Experiences are as distinct from services as services are from goods” (Joseph Piune and James Gilmore, The Experience Economy)
• “Your most unhappy customers are your greatest source of learning” (Bill Gates)
• “A little experience often upsets a lot of theory” (S Parkes Cadman)

Borrowed with pride from all over the place.

Related posts

• A moment’s interruption in the 10th week of 2010 from 5 quotations relating to “Insight”
• A moment’s interruption in the 17th week of 2010 from 5 quotations relating to ‘Social Media’
• A moment’s interruption in the 22nd week of 2010 from 5 quotations relating to ‘Differentiation’
• A moment’s interruption in the 25th week of 2010 from 5 quotations relating to ‘Perseverance’
• A moment’s interruption in the 26th week of 2010 from 5 quotations relating to ‘assets’